Committed to the optimal performance and longevity of your investment

Schalke ensures support long after your purchase. Our comprehensive after-sales program is designed with your project and location needs in mind.

Schalke’s after sales process

Our dedicated after-sales team is here to assist you every step of the way. From initial inquiries to ongoing maintenance and support, we aim to make your experience seamless and efficient.

Scheduled Maintenance

We provide detailed maintenance schedules and services performed by our factory-trained technicians to keep your locomotive operating at peak efficiency. This includes routine inspections, fluid changes, and system checks.

On-Demand Repairs

Should unexpected issues arise, our rapid-response onsite repair services are available to minimize your downtime. We diagnose and fix problems quickly and effectively, getting your locomotive back on track.

Technical Support

Our expert technical support team is available to answer your questions, provide troubleshooting assistance, and offer guidance on the operation of your locomotive.

Parts and Logistics

We work to find suitable replacement parts solutions to ensure timely availability for replacements and repairs. Our logistics network ensures timely delivery to your location.

Upgrade and Modernization Programs

As technology evolves, we offer upgrade and modernization programs to enhance the performance, efficiency, and safety of your existing locomotives.

Warranty

Continuous Movement During Operations

Every locomotive we manufacture comes with a comprehensive warranty, that reflects our utmost confidence in the quality and durability of our products. It’s what’s kept Schalke as an industry leader for more than 150 years. Our warranty covers specific components and ensures that any defects in materials or workmanship are addressed promptly.

We also offer options for extended warranty coverage for continued peace of mind.

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Training and resources

We believe in empowering our customer with as much knowledge about their product as is fit for the operations team and project at hand. We offer specialized training programs for your operating and maintenance personnel, covering safe operation, advanced diagnostics, specialized autonomous locomotive operation techniques, and efficient maintenance practices.

We are dedicated to building lasting relationships with our customers by providing unparalleled after-sales support.

For any assistance or further information, please do not hesitate to contact our after-sales department.

Contact us

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